Privacy policy

Who we are

ballons.ai is a product of SAITS GmbH, Baarerstrasse 79, 6300 Zug, Switzerland ("we"), which is the controller of your personal data. We produce motion-graphics videos for clients. For privacy questions, contact us at hello@ballons.ai.

What we collect

• Inquiry details you send us: name, email, company, website and your message.
• Account details when you sign up: name, email and sign-in details.
• Project material you upload or link: briefs, brand assets, feedback and files.
• Basic technical data needed to run the site securely, such as server logs.

Why we use it

• To answer inquiries and prepare quotes.
• To deliver your project: scripting, production, review and delivery.
• To run, secure and improve the client portal.
• To meet legal and accounting obligations.

Sharing

We do not sell personal data. We use service providers (for example hosting and email) who process data on our behalf. The full list of providers is to be added here.

• Payments are processed by Stripe. When you pay by card, Stripe receives your payment details directly. We never see or store your card number; we only keep a record of the payment (amount, date and status).
• Files you upload and the videos we deliver (watermarked previews and final files) are stored on our own server and are only accessible to you and to us through the client portal.

Retention

We keep data as long as needed for the purposes above and as required by law. Retention periods are to be defined.

Your rights

You can ask for access to, correction of, or deletion of your personal data, and object to certain processing. Contact us at the address above.